Shipping policy
📦 Shipping Policy
⏱ Processing Time
- Order processing time: 1–3 business days
- You will receive a confirmation email with tracking once your order has been shipped.
🚚 Estimated Delivery Times
| Country | Estimated Delivery |
|---|---|
| USA, Canada | 6–10 business days |
| Nordic countries | 6–15 business days |
| EU countries | 7–12 business days |
⚠️ Please note: These are estimates. Actual delivery times may vary depending on customs, logistics delays, or holiday periods.
💶 Tracking
- All orders are shipped with a tracking number.
📦 Order Tracking
Once your package ships, you'll receive an email with a tracking number. You can track your order directly via our Track My Order page.
🌐 Customs & Import Taxes
- Orders shipped to EU countries will not incur additional customs fees.
- For non-EU countries (e.g., Norway, Switzerland, UK), import taxes or duties may apply. These are the buyer's responsibility.
❗ Delayed or Lost Shipments
If your order hasn't arrived after 20 business days, please contact us at contact@ohmymummy.com with your order number. We'll help resolve the issue as quickly as possible.
📬 Wrong Address Disclaimer
Please ensure that your shipping address is correct at checkout. We are not responsible for orders lost due to incorrect or incomplete addresses.
🤝 Questions?
We're here to help. Contact us anytime at contact@ohmymummy.com.